We want you to LOVE the gear your purchase… That’s why if you are dissatisfied with your purchase, we will credit your account for 12 months to buy something else that you love more! Sound good? Like everything though, there need to be just a couple of ground rules…

Your end of the bargain…

We want to be flexible but we need to hold up your end of the bargain too… Please read the below conditions, if these are not met, we can’t accept the return or credit your account.

  • All returned items must be in new condition, in their original unopened packaging, and must include all warranty cards, manuals and accessories.
  • Claims for missing items or items damaged in transit must be received within 5 business days of receipt of goods.

Sorry guys, we can’t exchange these ones…

  • Sale items cannot be exchanged or refunded.
  • Special order merchandise or any item indicated as non-returnable on the website.
  • Courses are non-refundable, but are transferrable to another person, so long as the e-learning key has not been opened.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.

Returns & Exchanges

All items that you would like to be returned via registered mail with tracking information. Dive Spear and Sport is not responsible for shipments going missing during transit. Please include the following with your package

  • All items must be accompanied by a completed return form. Click here to download the returns form.
  • Instructions as to whether you would like to credit or to exchange the item.
  • All items must be returned in original and unused condition with all packaging and tags.
  • While we wish we could, we can’t credit shipping on the returned product, but we’ll include shipping in your next purchase.

Please allow 10 business days for packages to be processed.

Credits

Once we receive and inspect your item(s), we will credit your online account. Please allow up to 14 days for a credit to appear on your account from received date.

For further questions, please contact us at (02) 9999 3903 or info@divespearandsport.com.au